FAQs

General

As they say, ‘the show must go on! We are well prepared with fully IP rated technology and crew ready for any eventuality. Please check the forecast on the day of the screening and come suitably dressed for the occasion. If high winds or electrical storms are forecasted, please keep an eye on our social media and your devices as we may text or email with weather updates if required.
Absolutely! Guests of any age can attend, those under 15 must be accompanied by an adult over the age of 18. The film certification always applies to our entry policy, so please make sure the film is suitable for you and guests and of the correct certification. We reserve the rights to refuse entry at all times.
This varies depending on the event location and in particular if public access is required before our screenings. Our venues are often in beautiful and historic locations so should the opportunity arise we encourage all our guests to take in their surroundings before the show.
The beauty of ultra-high res LED technology, no more waiting for the sun to set! All films will start at the advertised time on the website and the event description.
For standard ticket holders, please bring your own chair, beanbag or blanket. If you’re looking for the best seats in the house, try our VIP tickets, we’re talking a premium directors chair in a prime location. We will have a number of chairs available to rent on a first come first serve basis for standard ticket holders.
Any screenings not in English will always have subtitles. For hard of hearing guests please contact us and we will endeavour to provide additional support where we can.
In general, only registered assistance dogs are allowed on site. From time to time there can be exceptions depending on the event location and will be highlighted in the event description and website. If you have questions please do not hesitate to get in touch.
We will always try to partner with venues that are either centrally located or have ample parking on site. Please read the event description for full details or drop us a message on our socials and our team will happily point you in the right direction.
Toilet facilities will be available at all of our venues. Some may be provided by the venue and will have their own dedicated queuing and one-way system in place, please follow these at all times. On occasion, we may provide additional individual toilets, these will be placed a minimum of 2m apart between each cubicle. Please use the hand sanitiser stations provided both before and after using the facilities to help stop the spread of the virus.
Smoking is not permitted inside the viewing area. If you wish to smoke, please speak to one of our stewards who will allow you to leave the main site to smoke and then readmit when you have finished. Please dispose of your rubbish using the bins provided. Vaping on-site is subject to location and usually at the discretion of our partner venue. Please speak to a steward if you would like to vape and they will be able to advise you further.
Yes, all of our sites have wheelchair access, please contact us if you or your party require any additional assistance on site.

Ticketing

All of our ticketing is done electronically so you will not be sent a physical ticket. You can either print your e-tickets or simply download them to your phone or tablet, these will be scanned by our event stewards on admission.
Fear not, we hold a record of all bookings so if you forget your e-ticket our stewards are able to take your details and admit you to the event.
All of our screenings are ticket only events. This is particularly important at the moment as it provides us with all the information we need to create a socially distanced seating plan in order to keep you and your guests safe. From time to time there may be some additional tickets available after the event is listed as ‘sold out’ online, this is because it may take a while for a ticketing platform to update after we may have re-organised the seating plan subject to the number of pods and type of pods sold. If you have any questions please feel free to drop us a message on our socials.
Children under 3 come free to all of our shows. Our Kids Club shows are suitable for children of varying ages and will have a dedicated ticket tariff depending on the screening, this will be clearly highlighted on the website and in the event description.
All tickets are non-refundable, once the tickets are purchased, those funds go directly into providing the highest quality cinematic experience. If you are looking to resell your ticket, we strongly recommend using a recognised ticket reselling website as there have been numerous fraud cases regarding Facebook selling pages. Refunds are only available if the event is cancelled and will be processed within 7 days of confirmation.

Food & Drink

To create that authentic experience we always bring a dedicated concessions tent to provide all food and beverage traditionally associated with cinema including popcorn, sweets, chocolate, hot dogs, nachos and soft drinks. We also bring a gourmet substantial food offering through one of our many accredited caterers, this may vary from location to location so please check out the event page or website and see what’s on the menu.
We are governed by policies of our partner venues and unfortunately most venues we work with retain the rights to food and drink. For specific details on catering at each event please check the event page.

Covid-19 Protection

The pandemic has been such a challenge for us all in so many different ways. One of our greatest motivators is to provide you with that respite and escapism we have craved for such a long time. We have worked tirelessly to design an event that fully complies with UK government guidelines and want everyone to enjoy our shows safe in the knowledge we have done everything to create a covid-secure event. Please also play your part by:
  1. Always respecting the social distancing guidelines and following any one-way and queuing systems which have been put in place.
  2. Not leaving your designated pod unless you need to use the facilities.
  3. Not coming to the event if you have any COVID-19 symptoms or have been contacted by NHS track and trace and asked to self-isolate.
  4. Only using contactless when purchasing any food or beverage.
We always deliver our events in accordance with current UK government guidelines on social distancing. We request that you wear a face-covering at all times when moving throughout the site. Once you have been seated and the film has started you may remove your face-covering.
To comply with the most up to date government guidelines regarding social distancing, each party will be taken to their own pod which holds up to six guests. You purchase one ticket per individual and are then able to be seated together based upon party numbers upon arrival. If a party has more than six guests, it will be for you to decide how to divide the party across the appropriate number of pods. The group will still be required to maintain social distancing by law and may be asked to leave should there be a continual breach of COVID Guidelines.
Under current UK government guidelines, pods can only be shared with those from your household or support bubble. The seating will be laid out to allow for social distancing from other pods but you will not be socially distanced from those within your booking from 2-6.
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